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NEDNA ("we" and "us") is the operator of (https://nednaofficial.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.
DNA will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of the item and is returned to us in original packaging, unused, and resellable condition.
Return shipping will be paid at the customer's expense and will be required to arrange their shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (NEDNA) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.3 Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 7 days
Orders are usually dispatched within 2 business days of payment of the order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
DNA will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please submit an inquiry at nednaofficial@gmail.com